Shipping policy

Thank you for ordering or considering ordering Sydney Dogs & Cats Home merchandise and supporting Sydney’s lost, abandoned and neglected pets. We strive to process all orders within 1-2 days (excluding weekends and public holidays) from the date the order is placed. Our small team makes every effort to fulfil orders as quickly as possible. Please note that processing time may be extended during peak seasons or promotional periods.

We use suppliers located in different places around the world to offer the best quality and service to our customers. Orders shipped within Australia use Australia Post.
We offer several shipping methods, including standard ground shipping, and expedited shipping. The available options will be displayed during the checkout process.
We work with reputable shipping carriers to ensure reliable and timely delivery of your orders. The specific carrier used for your shipment will depend on factors such as the destination, package weight, and shipping method chosen.

We use multiple suppliers to offer a diverse range of products. This means items purchased from different suppliers will increase the shipping rate as items will be shipped from different locations. Please consider this when making purchases from multiple suppliers. Suppliers will be listed in the description of the item.
Shipping rates are calculated based on the weight, dimensions, and destination of the package, as well as the selected shipping method. The shipping cost will be displayed during the checkout process before the order is finalised.
Occasionally, we may offer free shipping promotions or special shipping rates. Such offers will be clearly communicated on our website, social media or through promotional materials.

The estimated delivery time will depend on the shipping method chosen and the destination of the package. Once your order has been shipped, you will receive a confirmation email with tracking information.
Please note that delivery times are approximate and may vary due to factors beyond our control, such as weather conditions.

For all shipped orders, tracking information will be provided to allow you to monitor the progress of your package. You can track your order either through our website or by using the tracking number provided in the shipping confirmation email.

Once an order has been placed, modifications or cancellations may not be possible. If you need to make any changes to your order, please contact our customer support as soon as possible, and we will do our best to assist you.
Once your order has been processed, it will not be possible to cancel your order. Please review your order carefully before proceeding.

There may be certain products that are subject to shipping restrictions or regulations imposed by local authorities or shipping carriers. In such cases, we will notify you during the checkout process if any restrictions apply to your order.

While we take utmost care in packaging and shipping your orders, we understand that unforeseen circumstances can occur. If your package is lost or arrives damaged, please contact our customer support immediately, and we will work with you to resolve the issue.

If you have any questions, or concerns, or require further assistance regarding our shipping policy, please contact our customer support team via marketing@sydneydogsandcatshome.org. We are here to help!